Welcome to Carib Assist Pro thank you for taking the time to read this agreement.

 

We believe trust and confidence in our service begins with communication and transparency. If you have any questions about this agreement, please reach out to us by email: info@carib-assist-pro.com.

 

BILLING 
Service Package in full is required in advance. 

One-time job requests will be billed and due upon completion. 

Payments rendered are considered fully earned and nonrefundable. Extra hours are charged to the credit card on file at the discretion of the Service Provider based on the number of hours exceeded. A detailed receipt will be emailed to you.
After hours work (5.30 pm) is billed at two times the hourly rate.
Weekend work is billed at two times the hourly rate.
Holiday work is billed at three times the hourly rate.
Travel that requires additional fees, like parking, will be billed separately from the customary applicable fees if no alternative means of payment has been issued by the Client.
All time is considered equal except for overnight house/pet sitting services, which will be billed separately prior to services/care being rendered.

 

FEES
Cancellation Fees (per occurrence):
Cancellations without any notice will be held liable for the entirety of the estimated time to complete the scheduled task, as determined by the Service Provider, in addition to the applicable cancellation fee.
Less than 24 hours’ notice = $50
Less than 3 hours’ notice = $75
Same day requests (per occurrence) cancellation = $37
Convenience Fee $75 (per occurrence)
Tasks requested, and accepted by the Service Provider, for immediate execution between the hours of 10:00 pm and 5:00 a.m.

 

OPERATIONS
Business Hours: Monday through Friday, 8:00 a.m. – 5.00 p.m., excluding holidays.
Observed Holidays :New Year’s Eve, New Year’s Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day,Valentine Day, Easter Day. Sint. Maarten Day.

 

Task Definition
A “task” in all Service Provider documents includes, but is not limited to, ALL requested services aslong it is legal.

 

Task Terms

A minimum of 24-hour notice is required for all task requests to avoid additional fees.

 

PAYMENT OPTIONS

AMEX, Discover, Mastercard, and Visa credit cards, cash, debit, or bank draft. 

 

EXPENSES
Expenses incurred on behalf of the Client are not included in any fees and will be the Client’s responsibility.
Client must provide the Service Provider with a credit card, petty cash, or a reloadable debit card ahead of a purchase on the Client’s behalf.
Concierges are prohibited from using their own money for clients' expenses.
In case purchases made with funds of the Service Provider on behalf of the Client will require reimbursement from the Client and will not be in excess of $100 a day.
Client may choose to make a concierge, an authorized user on their credit card for purchases on the Client’s behalf.

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CHANGE OF PACKAGE HOURS
Requests for changes to a package must be submitted in writing to the Service Provider.
An increase or decrease in package hours can be made with 30 days’ notice and will apply to the following billing cycle.

 

TERMINATION OF SERVICES
Packages may be terminated by either party for any reason. Last commitment must be paid in full.

 

MEDIA/SOCIAL MEDIA
From time to time concierges may utilize video and/or photography and will be used for documenting their work, social media, marketing, etc.…
Service Provider will always protect the Client’s privacy including, but not limited to blurring photos that contain identifying objects, surrounding areas and/or address. There will be no compensation to the Client for social media and marketing content utilized by Service Provider.

 

SAFETY
Service Provider will not perform any work on the Client’s behalf that is illegal or puts it or its concierge in unreasonable danger.
Service Provider or its Independent Agents have the discretion to refuse task requests made between the hours of 10:00 pm and 5:00 am, or request another agent accompany the designated concierge. Should the latter occur, the client will be billed accordingly for bothagents' time in addition to the fee associated.
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LIABILITY

Service Provider and its Errand and/or Dedicated Concierges agree to provide services stated in the contract in a reliable and trustworthy manner.
Service Provider will not be held liable for any damages that a third-party incurs if the third- party:

a.) Damages the Client’s Service Provider is not responsible for any damages caused by a pet or child of the Client. Service Provider may contract third party vendors to provide services requested and performed on the Client’s behalf. Client agrees to accept liability for all contracts signed for and/or agreed to by errand or dedicated concierge on behalf of the Client.
b) Service Provider will use their best efforts to obtain qualified vendors but cannot guarantee the quality of services provided by others. Service Provider will not be responsible for ANY damage caused by third-party vendors c) Service Provider cannot be responsible for third-party appointments. If the third-party arrives later than the time specified, the Service Provider is not held liable and will be compensated for their time.
d) Client agrees to authorize Service Provider to handle any emergencies that may arise. In the event the Client cannot be contacted, Client authorizes Service Provider to use their best judgment and to be available at the hourly rate to oversee the circumstances.

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CONFIDENTIALITY
Client’s personal information, including but limited to name, phone number, address, or credit card information is confidential and private.

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NON-SOLICITATION AGREEMENT
All employees sign in their contract that they are not allowed to take any jobs if not assigned phone number and email is a direct violation of their contract with Service Provider, Service Provider agrees to respect the Client’s right to confidentiality and privacy. Independent Agents are prohibited from divulging or communicating any confidential and private information once services have commenced, and after services have finished, on behalf of Client.
Service Provider agrees to access Client’s personal and/or business information only as permitted inthe performance of the Service Provider’s duties or as otherwise directed by the Client. ervice Provider will not, at any time, sell or exchange Client information to outside sources.
Service Provider agrees to preserve the confidentiality of all Client information and to not divulgethis information in any form, except where authorized by the Client or required by law. Service Provider agrees to hold in strictest confidence and not to disclose, reveal or imply any
confidential information which may be acquired by Service Provider, without the written consent of the Client.
Service Provider’s sole intention is to protect the Client from the disclosure of information which may tend to harm, malign, damage, injure, or to otherwise adversely affect any of the Client’s respective activities. Any breach, on or off duty, of the agreement by an Independent Agent will be taken seriously. Any violation can or may result in legal action. The terms set out in this agreement shall be governed by and interpreted in accordance with the laws of the local municipality or state.

 

PRIVACY POLICY

Through discretion we make an impression

Your Privacy is one of our highest priorities. We believe that your privacy means more than just the security of your information; it means the total protection of your lifestyle and peace of mind. We have established this privacy statement to demonstrate our commitment to our clients’ privacy.

Carib Assist Pro is the sole owner of the information collected.